IsoLux will charge Customers a 20% Re-Stocking Fee for Product purchased & then returned for any reason other than failure to function as advertised.
Prior to returning any Product – Customers must contact the IsoLux Plant Manager for a Return Material Authorization, (RMA). +1 239 514 7475 x1 or email email@example.com
Customers should confirm with IsoLux that a Product is eligible for Return. Some Products i.e. Headband Foam may not be returned due to hygiene issues.
Once Customers contact IsoLux & discuss their potential Return – they will be emailed a RMA Form & Instructions to return Product – All Product must be packed in its original packing material & be received in good clean working order. No returns will be accepted without an authorized RMA & the correct completed paperwork. Customers are responsible for the cost of the return freight & custom fees if applicable .
IsoLux warranties all products against workmanship and material failure.